Privacy Policy

KraftPixel Digital Solutions Pvt Ltd ("KraftPixel", "we", "our", or "us") operates the SiteGardenr website at sitegardenr.com and the SiteGardenr desktop application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.

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1. Information We Collect

1.1 Information You Provide

• Account registration: Name, email address, and password when you create an account.
• Payment information: Billing name, billing address, and payment details processed securely through our payment partners (Razorpay). We do not store full card numbers or CVV data on our servers.
• Support communications: Information you provide when contacting our support team, including email correspondence.
• License activation: Email address used to activate your software license.

1.2 Information Collected Automatically

• Usage data: Pages visited on our website, referral URLs, browser type, operating system, IP address, and timestamps.
• Cookies and similar technologies: Session cookies for authentication, performance cookies to measure website traffic, and preference cookies to remember your settings. You may disable cookies in your browser settings; however, some features of the Service may not function correctly.
• Application telemetry: Anonymised crash reports and feature-usage events from the desktop application to help us improve product stability. No crawl data, URLs, or website content you process is ever transmitted to our servers.

1.3 Information from Third Parties

• Payment processors: Razorpay may share transaction confirmation and risk-assessment signals with us as required to fulfil your purchase.
• Analytics providers: Aggregated, anonymised traffic data from analytics tools integrated on our website.

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2. How We Use Your Information

We use the information we collect to:

• Create, manage, and secure your account.
• Process purchases, issue license keys, and manage subscription billing.
• Provide customer support and respond to your enquiries.
• Send transactional emails (receipts, license keys, password resets).
• Send product updates, security notices, and promotional communications (you may opt out of marketing emails at any time).
• Monitor and analyse usage patterns to improve the Service.
• Detect, investigate, and prevent fraudulent or unauthorised activity.
• Comply with applicable legal obligations.

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3. How We Share Your Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating the Service (e.g., payment processing by Razorpay, email delivery, cloud infrastructure). These parties are contractually obligated to protect your data and may not use it for their own purposes.
• Legal requirements: If required by law, court order, or government authority, or to protect the rights, property, or safety of KraftPixel, our users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case your data would be transferred with appropriate notice to you.

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4. Data the Desktop Application Processes

The SiteGardenr desktop application processes website data (URLs, HTML, SEO metrics) entirely on your local machine. Crawl results are stored in a local SQLite database on your device. We do not have access to, and do not transmit, any of the websites or page data you crawl.

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5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you request deletion of your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law (e.g., financial records for tax compliance, which are retained for 7 years as required under Indian law).

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6. Security

We implement industry-standard technical and organisational measures to protect your personal data, including HTTPS encryption in transit, hashed passwords, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your account.

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7. Cookies

We use the following types of cookies:

• Strictly necessary: Required for authentication and security. Cannot be disabled.
• Analytics: Anonymised visitor statistics to understand how our website is used. You may opt out by disabling cookies in your browser.
• Preferences: Remember your settings and preferences across sessions.

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8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate personal data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict processing of your personal data.
• Receive your data in a portable format.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at the details below. We will respond within 30 days.

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9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will delete it.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

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11. Contact Us

For privacy-related questions, requests, or complaints, please contact our Grievance Officer: